What is your refund policy?
Of course we hope that you'll be learning with us for a long time, but we know that life can get in the way. Before becoming a paid Fluencia member, you have 15 free trial lessons to make sure that our program works for you.
We do offer a 30 day guarantee, so if you try out a paid subscription (any length) but ultimately decide that Fluencia is not a good fit for your needs, all you have to do is send us an email saying so within 30 days of the original date of purchase. We will subsequently close your account and send you a full refund.
After thirty days, Fluencia cannot refund unused portions of the one- and two-year memberships. If you're not sure if you'd like to commit for a longer period of time, you might want to start out with a monthly membership. You can always change over to a yearly or 2-year plan later on!